Privacy Policy

Gemini said

Effective Date: May 7, 2026.

Last Updated: May 7, 2026.

At SpinWinera (accessible via spinwinera.co), we recognize that your privacy is of paramount importance. This Privacy Policy outlines the types of personal information we collect, how we use it, the measures we take to protect it, and your rights as a data subject in the United Kingdom.

By using our services, you acknowledge that you have read and understood this Privacy Policy. We operate in strict accordance with the Data Protection Act 2018 and the UK General Data Protection Regulation (UK GDPR). Furthermore, as an entity serving punters in the UK, we adhere to the licensing conditions and codes of practice set forth by the UK Gambling Commission (UKGC).

1. Data Controller Information

SpinWinera acts as the "Data Controller" for the personal information collected through our platform. This means we are responsible for deciding how and why your data is processed.

  • Website: spinwinera.co.
  • Email: [email protected].
  • Regulatory Oversight: UK Gambling Commission (UKGC).

2. The Legal Basis for Processing

Under the UK GDPR, we must have a valid legal basis to process your personal data. We rely on the following:

  • Contractual Necessity: To provide our gambling services, manage your account, and process your withdrawals and deposits.
  • Legal Obligation: To comply with anti-money laundering (AML) regulations, "Know Your Customer" (KYC) requirements, and UKGC social responsibility mandates.
  • Legitimate Interests: To improve our platform, prevent "bonus abuse," ensure network security, and conduct internal marketing analysis.
  • Consent: Where you have opted-in to receive promotional offers or specialized cookies.

3. Information We Collect

To provide a seamless experience for every punter, we collect several categories of information:

A. Information You Provide Directly

  • Identity Data: Full name, date of birth (to verify you are 18+), and gender.
  • Contact Data: Billing address, email address, and telephone number.
  • Financial Data: Details of payment methods used (e.g, portions of your Visa/Mastercard numbers, PayPal email, or Skrill/Neteller account IDs).
  • Verification Data: Copies of your passport, driving licence, or utility bills required for KYC and AML checks.

B. Automated Technical Data

  • Device Information: IP address, browser type, time zone settings, and operating system.
  • Usage Data: Information about how you use our website, such as the games you play, the duration of your sessions, and your "flutter" history.

C. Responsible Gambling Data

  • Self-Exclusion Records: Information regarding your status with GamStop or any local cooling-off periods you have initiated.
  • Affordability Data: In some cases, we may request evidence of earnings to ensure that any "wedge" spent on the platform is within your financial means, as per UKGC guidelines.

4. How We Use Your Data

We use your information for the following purposes:

  1. Account Management: To register you as a new customer and manage your profile.
  2. Transaction Processing: To facilitate deposits and withdrawals via Apple Pay, Google Pay, Paysafecard, or bank transfer.
  3. Regulatory Compliance: To verify your age and identity, preventing underage gambling and financial crime.
  4. Security and Fraud Prevention: To detect and prevent bonus abuse or the use of multiple accounts.
  5. Marketing: If you consent, we may send you offers for Premier League football specials or horse racing events like the Grand National. You can opt out at any time.
  6. Responsible Gambling: To monitor play patterns that might indicate problem gambling and to enforce deposit limits.

5. Disclosure of Your Personal Data

We do not sell your data. However, we may share it with trusted third parties to fulfill our legal and operational requirements:

  • Regulatory Bodies: The UK Gambling Commission (UKGC) for audits or investigations.
  • Identity Verification Agencies: To perform electronic KYC checks.
  • Payment Providers: To authorize transactions (e.g, PayPal, Skrill, Neteller).
  • Responsible Gambling Organizations: We share data with GamStop to ensure that self-excluded individuals are protected across all UK-licensed platforms.
  • Professional Advisers: Lawyers, auditors, and insurers who provide consultancy or legal services.

6. International Transfers

While we primarily process data within the UK and the European Economic Area (EEA), some of our service providers may be located outside these regions. Whenever we transfer your personal data out of the UK, we ensure a similar degree of protection is afforded to it by ensuring at least one of the following safeguards is implemented:

  • The country has been deemed to provide an adequate level of protection for personal data.
  • We use specific contracts approved by the UK Information Commissioner's Office (ICO).

7. Data Security

We have put in place appropriate security measures to prevent your personal data from being accidentally lost, used, or accessed in an unauthorized way. This includes SSL encryption for all financial transactions and strict access controls for our employees.

In the event of a suspected personal data breach, we will notify you and the ICO where we are legally required to do so.

8. Data Retention

We will only retain your personal data for as long as necessary to fulfill the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements.

By law, for AML purposes, we are generally required to keep basic information about our customers (including Identity, Contact, and Financial Data) for five years after they cease being customers.

9. Your Legal Rights

Under the UK GDPR, you have the following rights:

  • Access: You can request a copy of the personal data we hold about you.
  • Correction: You can ask us to correct any inaccurate or incomplete data.
  • Erasure: Also known as the "right to be forgotten." Note that legal obligations (like AML) may prevent us from immediately deleting all your data.
  • Object to Processing: You can object to us processing your data for direct marketing.
  • Data Portability: You can request the transfer of your data to you or a third party in a structured, commonly used format.
  • Withdraw Consent: Where we rely on consent (e.g, for marketing), you can withdraw it at any time.

To exercise any of these rights, please contact us at [email protected].

10. Responsible Gambling and BeGambleAware

SpinWinera is committed to providing a safe environment. We provide tools for you to manage your gambling, including:

  • Deposit Limits: Set a limit on how much "quid" you can deposit daily, weekly, or monthly.
  • Cooling-Off: Take a short break from the platform.
  • GamStop Integration: We strongly encourage all users to register with GamStop for a centralized self-exclusion across the UK.

If you feel your gambling is becoming a problem, please contact:

  • GamCare: 0808 8020 133.
  • BeGambleAware: Visit begambleaware.org.

Strictly 18+ Only. Underage gambling is a criminal offense.

11. Cookies

Our website uses cookies to distinguish you from other users. This helps us provide you with a good experience when you browse our site and allows us to improve our service. You can set your browser to refuse all or some browser cookies, but this may cause some parts of the website to become inaccessible or not function properly.

12. Bonus Abuse and Fair Play

In line with UKGC regulations, all bonuses at SpinWinera come with transparent wagering requirements. We process data to monitor for "bonus abuse" — defined as the opening of multiple accounts or collusive play to unfairly exploit promotional offers. If such activity is detected, we reserve the right to restrict account access and share relevant data with the UKGC or other licensed operators.

13. Payment Methods and Financial Privacy

When you fund your account, whether it’s a "fiver," a "tenner," or a larger "nicker," we process your financial data through secure, PCI-DSS compliant gateways. We do not store your full card details on our servers.

Supported UK payment methods include:

  • Debit Cards (Visa/Mastercard).
  • Digital Wallets (PayPal, Neteller, Skrill).
  • Prepaid Vouchers (Paysafecard).
  • Mobile Payments (Apple Pay, Google Pay).
  • Direct Bank.

14. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will notify you of any significant changes by posting the new policy on this page and, where appropriate, notifying you by email.

15. Contact Us

If you have any questions about this Privacy Policy or our privacy practices, please contact our support team:

Email: [email protected].

You also have the right to make a complaint at any time to the Information Commissioner's Office (ICO), the UK supervisory authority for data protection issues (www.ico.org.uk). We would, however, appreciate the chance to deal with your concerns before you approach the ICO, so please contact us in the first instance.

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