Privacy Policy

Last Updated: June 15, 2026.

Introduction

At SpinWinera, accessible from spinwinera.co, one of our main priorities is the privacy of our visitors and registered users. This Privacy Policy document contains types of information that are collected and recorded by SpinWinera and how we use it. We are committed to processing your personal data in accordance with the General Data Protection Regulation (GDPR) and relevant local data protection legislation.

If you have additional questions or require more information about our Privacy Policy, do not hesitate to contact us through our email at [email protected].

Scope and Application

This Privacy Policy applies to all services, websites, and applications offered by SpinWinera. By using our services, you acknowledge that you have read and understood the terms of this Privacy Policy. This policy governs how we collect, use, and protect your information when you engage with our platform, including account registration, gameplay, deposits, and withdrawals.

Information We Collect

We collect several types of information to provide and improve our services to you:

Personal Identification Information: This includes your full name, date of birth, residential address, and email address. We require this to verify your identity and ensure you are of legal age to participate in online gambling.
Contact Information: Your email address and phone number for account verification, security alerts, and customer support communications.
Financial Information: Details necessary for processing deposits and withdrawals, such as bank account details, credit/debit card information, and identifiers related to localized payment methods (e.g, Interac, BLIK, or other regionally specific providers).
Technical and Usage Data: Information about your device, IP address, browser type, operating system, and how you interact with our website, including game history, time spent on pages, and navigation patterns.
Compliance Data: Information required by regulators (such as the UKGC, GGL, or relevant local gaming authorities) to satisfy Know Your Customer (KYC) and Anti-Money Laundering (AML) obligations.

How We Use Your Information

We use the information we collect for the following purposes:

Service Provision: To create and manage your user account and process your wagers and transactions.
Identity Verification and Security: To prevent fraud, verify your identity as required by law, and ensure the security of our platform.
Regulatory Compliance: To fulfill our legal obligations under international gambling licenses and local jurisdictions.
Customer Support: To respond to your inquiries, resolve disputes, and provide assistance via [email protected].
Marketing and Personalization: To provide you with tailored content, bonuses, and promotions based on your gaming preferences, provided you have opted in.
Service Improvement: To analyze website usage, diagnose technical issues, and enhance the overall user experience.

Legal Basis for Processing

We process your personal data based on the following legal grounds under the GDPR:

Contractual Necessity: Processing is necessary for the performance of the contract between you and SpinWinera (i.e, providing gaming services).
Legal Obligation: Processing is necessary to comply with legal requirements, including financial reporting and anti-money laundering regulations.
Legitimate Interests: Processing is necessary for our legitimate business interests, such as maintaining security, preventing fraud, and improving our services, provided these do not override your rights.
Consent: Where you have explicitly provided consent for marketing communications or data processing activities.

Data Sharing and Disclosure

We do not sell your personal information. We may share your data with third parties only in the following circumstances:

Service Providers: We engage trusted third-party companies to perform tasks on our behalf, such as payment processing, customer support, and IT infrastructure management. These providers are bound by strict confidentiality agreements.
Legal Requirements: We may disclose your information if required to do so by law, court order, or when we believe in good faith that disclosure is necessary to comply with regulations or protect our rights and the safety of others.
Regulatory Bodies: We may share data with relevant gambling regulators and law enforcement agencies to assist in investigations or compliance audits.

Data Retention

We retain your personal information only for as long as is necessary to fulfill the purposes for which it was collected, including legal, accounting, or reporting requirements. When we determine the appropriate retention period, we consider the amount, nature, and sensitivity of the personal data, the potential risk of harm from unauthorized use or disclosure, and the applicable legal requirements.

Your Data Protection Rights

Under the GDPR and similar data protection frameworks, you have specific rights regarding your personal information:

Right of Access: You have the right to request copies of your personal data.
Right to Rectification: You have the right to request that we correct any information you believe is inaccurate or complete information you believe is incomplete.
Right to Erasure: You have the right to request that we erase your personal data, under certain conditions.
Right to Restrict Processing: You have the right to request that we restrict the processing of your personal data, under certain conditions.
Right to Object to Processing: You have the right to object to our processing of your personal data, under certain conditions.
Right to Data Portability: You have the right to request that we transfer the data that we have collected to another organization, or directly to you, under certain conditions.

To exercise any of these rights, please contact us at [email protected].

Security Measures

We implement robust technical and organizational security measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction. This includes:

Encryption: Using SSL/TLS encryption for data transmission.
Access Controls: Restricting access to personal information to authorized employees and contractors who need it to perform their duties.
Regular Audits: Conducting periodic security assessments to ensure the ongoing integrity of our systems.

Responsible Gambling and Helplines

SpinWinera is dedicated to promoting responsible gambling. We provide tools to help you manage your gaming, including deposit limits and self-exclusion options. If you or someone you know is struggling with gambling, please reach out to professional support services. We strongly encourage you to seek assistance from local helplines or reputable national organizations dedicated to addiction support in your specific jurisdiction. Information regarding these resources is available upon request through our customer support team.

International Data Transfers

Our operations involve processing data in various locations. Where personal data is transferred outside the European Economic Area (EEA), we ensure that appropriate safeguards, such as Standard Contractual Clauses (SCCs), are in place to maintain an adequate level of data protection.

Children's Privacy

SpinWinera does not knowingly collect or solicit personal information from anyone under the age of 18 (or the age of legal majority in the relevant jurisdiction). If we discover that we have collected personal information from a minor, we will take immediate steps to delete that information.

Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date at the top of this document. We encourage you to review this Privacy Policy periodically for any changes.

Contact Us

If you have any questions or concerns regarding this Privacy Policy, or if you wish to exercise your data protection rights, please contact us:

Email: [email protected].

Website: spinwinera.co.